Policy for shipping
Shipping fee: Everywhere in the globe, shipping is free for purchases above $48.99. Orders under $48.99 will be $5.90. (delivery in 10–12 days) TressDiary is not in any way liable for packages that have been sent to the wrong address; you are responsible for inputting the right delivery address (which was given before dispatch). TressDiary may request further information from you if it requires it in order to deliver to a certain address. If more details about the delivery address are needed, there may be a delay in delivery. TressDiary will make every effort to deliver the order to the delivery address within the allotted period. You will be contacted as soon as possible after making the purchase if delivery is delayed or if the order cannot be fulfilled (or can only be partially fulfilled).
Refund policy
You have 30 days from the time you get your item to request a return under our 30-day return policy. Your item must be unworn or unused, with tags still attached, and in the original packaging in order to be eligible for a return. The invoice or other evidence of purchase is also required. You may get in touch with us by email to begin a return. In the event that your return is approved, we'll provide you with a return postage label and shipping instructions. We won't accept items that are sent back to us without first requesting a refund. You can always contact us with any return questions at info Email.
Issues and damages
Please check your purchase when it arrives and let us know right away if anything is broken, damaged, or faulty so we can look into it and make it right.
Exchanges
Returning the item you now own and then making a new purchase for the desired item after the return has been approved is the quickest approach to ensure that you receive what you want.
Refunds
Once we've received and reviewed your return, we'll let you know whether or not the refund was accepted. If accepted, a refund will be sent automatically using your original payment method. Please keep in mind that your bank or credit card provider may need additional time to process and deposit the refund.
FAQs
Why do I know what my order is?
You get access to a tracking number for any order you place on our website, allowing you to monitor and follow your order. The link will be sent to you through email as soon as your order ships (please check your spam box).
When is my order being handled?
We send your shipment one to three days after you place your order on our website in order to guarantee your pleasure and make sure you have your things as soon as possible.
Which payment methods do you accept?
PayPal, Mastercard, Visa, American Express, and other credit cards are accepted.
How can I return my purchase?
PayPal, Mastercard, Visa, American Express, and other credit cards are accepted.
How can I send my order back?
The consumer must arrange for the return of their order by getting in touch with Tress Diary using the site's CONTACT page. Tress Diary will get in touch with the client or, in the case of a refund request, complete the appropriate refund after receiving the returned item.
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